ارزیابی کیفیت رفتارهای فرانقشی در گروه‌های آموزشی (مطالعه موردی: دانشگاه اصفهان)

Abbas Zadeh, Mohammad ., Mqtdayy, Leila., Talebpour, Akbar., & Mohammad Pour, Nir (2010). Sociological study of organizational citizenship behavior and related factors, Journal of Sociology, Course XI, No.4,142-114. [In Persian].

Aboramadan, M., Dahleez, K. A., & Farao, C. (2022). Inclusive leadership and extra-role behaviors in higher education: does organizational learning mediate the relationship?. International Journal of Educational Management, 36 (4), 397-418‏. https://doi.org/10.1108/IJEM-06-2020-0290

Alavi, Babak., & Gholipour, Arian. (2009). Studying the Organizational Citizenship Behaviors of Faculty Members: A Study in Sharif University of Technology. Iranian journal of management sciences, 4(14), 1-30. [In Persian]

AlMarwani, M. (2023). Academic Excellence Framework: Towards Sustainable Growth. Journal of University Teaching & Learning Practice, 20(6), 06.‏ https://doi.org/10.53761/1.20.6.6

Bezabih, M. (2021). The effect of organizational citizenship behavior on organizatinal performance: the case of ST. Mary’s university (Doctoral dissertation, ST. Mary’s university).‏

Bidarian, Shabnam., Jafari, Parivash., & Ahmadi, Fakhrodin. (2012). Investigating the relationship between organizational trust and organizational citizenship behavior among employees of Islamic Azad University, Science and Research Branch, Tehran. Educational Leadership and Management, 24(7), 31-44. [In Persian]

Bukhatir Alshamsi, A., Al-Hawari, M. A., Aderibigbe, S. A., Omar, M., & Alotaibi, E. (2023). Exploring the Impact of Front-Line Employees’ Extra Role Behavior on Student Loyalty and Retention in a Semi-Government University in the UAE. Education Sciences, 13(10), 997.‏ https://doi.org/10.3390/educsci13100997

Buzzigoli, L., Giusti, A., & Viviani, A. (2010). The evaluation of university departments. A case study for Firenze. International advances in economic research, 16(1), 24-38. https://doi.org/10.1007/s11294-009-9243-6

Crisp, G., & Cruz, I. (2009). Mentoring college students: A critical review of the literature between1990 and 2007. Research in higher education, 50(6), 525-545.‏ https://doi.org/10.1007/s11162-009-9130-2

Dan, W., & Dan-dan, Z. (2010, November). Relationship among organizational support, organizational commitment and organizational citizenship behavior of university faculty members. In 2010 International Conference on Management Science & Engineering 17th Annual Conference Proceedings (pp. 1769-1775). IEEE.‏ https://doi.org/10.1109/ICMSE.2010.5720019.

DeAngelo, L., Mason, J., & Winters, D. (2016). Faculty engagement in mentoring undergraduate students: How institutional environments regulate and promote extra-role behavior. Innovative Higher Education, 41, 317-332.‏ https://doi.org/10.1007/s10755-015-9350-7

Derakhshan, Mozhgan., & Zandi, Khalil. (2017). Techniques to enhance the competencies of department heads. Journal of Educational Sciences, 10 (37), 163-189. [In Persian]

Dirican, A. H., & Erdil, O. (2016). An exploration of academic staff's organizational citizenship behavior and counterproductive work behavior in relation to demographic characteristics. Procedia-Social and Behavioral Sciences, 235, 351-360.‏ https://doi.org/10.1016/j.sbspro.2016.11.043

Donglong, Z., Taejun, C., Julie, A., & Sanghun, L. (2020). The structural relationship between organizational justice and organizational citizenship behavior in university faculty in China: the mediating effect of organizational commitment. Asia Pacific Education Review, 21(1), 167-179. https://doi.org/10.1007/s12564-019-09617-w

Edeh, F. O., Ugboego, C. A., Azubuike, N. U., & Onwuegbul, O. F. (2020). Knowledge Management and Extra-role Behaviour the Role of Organisational Culture. Journal of Business and Management Studies, 2(2), 01-10.‏

Gavino, M. C., Lamber, J., & Akinlade, E. (2021). Diversity Climate of Respect and the Impact on Faculty Extra Role Behaviors. Journal of Business Diversity, 21(3), 97-114.‏ https://doi.org/10.33423/jbd.v21i3.4432

Goldasteh, Akbar, Homayoon Aria, Shahin., and Ghafoori, Fatemeh. (2024). Providing a Model for Improving the Quality of Teacher-Student Interaction in the Universities’Virtual Education System. Educational Planning Studies, 12(24), 72-91. https://doi.org/10.22080/eps.2024.24160.2137  [In Persian]

Ho, H. X., & Le, A. N. H. (2023). Investigating the relationship between benevolent leadership and the organizational citizenship behaviour of academic staff: The mediating role of leader-member exchange. Management in Education, 37(2), 74-84.‏ https://doi.org/10.1177/0892020620980000

Isnawati Osman, A. R., Mardiana, R., Baumassepe, A. N., & Bon, A. T. (2019). The role of academics’ organizational commitments on their extra role behavior in academic contexts.‏ Proceedings of the International Conference on Industrial Engineering and Operations Management Pilsen, 2054-2061.

Kazemzadeh Beytali, Mehdi., Hassani, Mohammad., & Mohajeran, Behnaz. (2019). Antecedents and Consequences of Organizational Citizenship Behavior (Case Study of Urmia University’ s Staffs). Journal of Career and Organizational Counseling, 11(39), 3-88. [In Persian]

khoshkab, Shahrbanoo., & abili, khodayar. (2023). Identifying and evaluating the components of the relationship between the university, industry and the government, emphasizing the role of the government. Educational Planning Studies, 10(20), 1-23. https://doi.org/10.22080/eps.2023.22560.2074  [In Persian]

Kok, S. K., & McDonald, C. (2017). Underpinning excellence in higher education–an investigation into the leadership, governance and management behaviours of high-performing academic departments. Studies in higher education, 42(2), 210-231.‏ https://doi.org/10.1080/03075079.2015.1036849

McCaffery, P. (2018). The higher education manager's handbook: effective leadership and management in universities and colleges. Routledge.‏ https://doi.org/10.4324/9781351249744

Mirabi, Vahidreza, Jamshidi, Mina, Goodarzi, Parvin, and Yousefi, Same. (2010). Citizenship Behavior of Faculty Members. Business Management, 2(7), 103-133. [In Persian]

Moravej Nasser Majeed, m. & Hossein Mohammad Ahmad, A. M. D (2019). Muabiyir Al-Akbadimi al-Fabal, the point of view of faculty members) field study in Al-Jabma'a Al-Technique Al-Asti. General Altarbiyah Journal, 25(103), 931-961.

Mukherjee, U., Patrick, H. A., Sharieff, M. H., & Gujjar, P. (2023). Measuring the Service Quality of Higher Education: A Critical Review. Handbook of Research on Education Institutions, Skills, and Jobs in the Digital Era, 52-75.‏ https://doi.org/10.4018/978-1-6684-5914-0.ch004        

Nwosu, P. O. (2022). An Overview of University Administration: Focus on the Role of Deans of Faculties in Nigerian Universities. https://www.researchgate.net/publication/370003906

Özaslan, E. N. (2019). An examination of organizational citizenship behaviour in a higher education institution (Master's thesis, Middle East Technical University).‏ https://doi.org/10.1177/1094670507306685

Rafaeli, A., Ziklik, L., & Doucet, L. (2008). The impact of call center employees' customer orientation behaviors on service quality. Journal of service research, 10(3), 239-255.

Ramezani, Ayub., Yahyizadehfar, Mahmoud., and Shirkhodai, Meysam. (2013). Investigating the impact of organizational citizenship behavior on the performance of universities and higher education institutions: The case study of Mazandaran University. Iranian Journal of Higher Education. 5(2), 51-75.  [In Persian]

Rashidipour, Ali., Vafaei, Abbasali., Taherian, Abbasali., Miladi Gorji, Hossein., Jarahi, Morteza., Safakhah, Hosseinali., & Sadeghi, Hassan. (2003). Group's internal evaluation of physiology department of Semnan University of Medical Sciences. Koomesh, 5 (Special Issue on Medical Education), 79-86. [In Persian]

Razavi AlHashem, Behrad. (2018). Human Resources Transrole Behaviors, The Necessity of Designing a Mission-Oriented Professional Ethics Model in Fulfilling the Third Mission (University of Tehran). Barg Farhang, 2(2), 17-32. [In Persian]

Sadeghimahalli Forozan, Sadeghimahalli Nasim, Khaleghzadeh-Ahangar Hossein, Amuei Fataneh, Mahmodi Elaheh.(2019). Study of the Education & Research Quality in Basic Sciences through Internal Evaluation in two Consecutive Educational Years in MUMS . Res Med Edu., 11 (1) :20-28. https://doi.org/10.29252/rme.11.1.20  [In Persian]

Safari, Mohammad., Zare, Reza., & Fathi Zadeh, Alireza. (2010). Investigating Interpersonal Extra-Role Behaviors in the Educational System: Explaining the Role of Public Service Motivation, colleagues Support and Mission Capacity. (A Survey in Jiroft Educationl Organization). Bimonthly Scientific-Research Journal of a New Approach to Educational Management, 12(4), 13-34. https://doi.org/10.30495/jedu.2021.25610.5108  [In Persian]

Safarifarfar, Rahim; Abolghasemi, Mahmoud; Farastkhah, Maghsoud; & Noebrahim, Abdolrahim. (2018). Designing a conceptual framework for ranking educational departments in Iranian public universities. Educational Measurement and Evaluation Studies, 21(8), 191-225. [In Persian]

Salehi, Laleh; & Monavarifard, Feizullah..(2022). Construction and Validation of Criteria for Assessing University Social Responsibility. Research and Planning in Higher Education, 28(3), 113-141. https://doi.org/10.52547/irphe.28.3.113  [In Persian]

Sattari, Sadraddin. (2010). Internal evaluation of the quality of the educational department of experimental sciences, Islamic Azad University, Ardabil branch, in order to provide strategies to improve the quality of this department.  Scientific Quarterly of Educational Research Journal of Azad University, Bojnord Branch, 6(25), 1-26. [In Persian]

 shahryari, Marziyeh., & Rezadoost, Karim. (2022). Identifying the Opportunities and Challenges of Academic Planning and Providing a System Model for Higher Education Planning: Based On Data Theory. Educational Planning Studies, 10(20), 1-23. https://doi.org/10.22080/eps.2022.22010.2051  [In Persian]

Skarlicki, D. P., & Latham, G. P. (1995). Organizational citizenship behavior and performance in a university setting. Revue Canadienne des Sciences de l'Administration, 12(3), 175-182. https://doi.org/10.1111/j.1936-4490.1995.tb00082.x

Spence, E. D. (2023). Transformational Leadership Among Chairs of Academic Departments in US Colleges and Universities (Doctoral dissertation, Trident University International).‏

Srivastava A.P. & Dhar R.L. (2015). Training comprehen‌siveness: construct development and relation with role behavior. European Journal of Training and Development, 39(7), 641−662. https://doi.org/10.1108/ejtd-06-2015-0039

Srivastava, A. P., & Shree, S. (2019). A review of extra role behavior as an organizational asset. SAMVAD, 18(Special Issue), 39-46.‏

Subhaktiyasa, P. G., Andriana, K. R. F., Sintari, S. N. N., Wati, W. S., Sumaryani, N. P., & Lede, Y. U. (2023). The Effect of Transformational Leadership, Servant Leadership, and Spiritual Leadership on Organizational Citizenship Behavior. Jurnal Organisasi Dan Manajemen, 19(1), 224–238. https://doi.org/10.33830/jom.v19i1.3695.2023

Supreme Council of the Cultural Revolution, (2010). Comprehensive Regulations on the Management of Universities and Higher Education, Research and Technology Institutions, No1521/90/Dash, approved at the 684th session, dated 10/12/2010. [In Persian]

Taheri Namheil, Ebrahim, Rostami Barandagh, Zahra., and Taheri Namheil, Ali. (2024). Designing the Model of Internationalization of the Higher Education System with an Emphasis on Academic Research. Educational Planning Studies, 12(24), 31-49. https://doi.org/10.22080/eps.2024.22791.2082  [In Persian]

Ulewicz, R., Sethanan, K., Nitkiewicz, T., & Wiśniewska-Sałek, A. (2020 Quality of educational services. Quality - yesterday, today, tomorrow, 21(1), 293–305. https://doi.org/10.30657/hdmk.2020.18

Yarmohammadian, Mohammad Hossein., & Kalbasi, Afsaneh. (2006). Internal evaluation of departments in the school of Management and Medical Informatics, Isfahan University of Medical Sciences. Iranian Journal of in Medical Education, 6(1), 125-134. [In Persian]