کیفیت زیبایی شناختی، کیفیت خدمات و تجربه مثبت بر میزان وفاداری گردشگران(مطالعه موردی: مناطق جنگلی سوادکوه)

منابع

1. رمضان زاده لسبوئی، مهدی(1395)، سنجش تعیین کننده های اصلی وفاداری در گردشگری روستایی، فصلنامه علمی- پژوهشی و بین المللی انجمن جغرافیای ایران، دوره جدید، سال چهاردهم، شماره 49، تابستان 1395، صفحات 79 -94
2. همتی، رضا و زهرانی(1393)، بررسی عوامل موثر بر رضایتمندی و وفاداری گردشگران خارجی به اصفهان به مثابه برند گردشگری، نشریه برنامه ریزی و توسعه گردشگری، شماره 10، صص 182-204.
3. بلوچی، حسین، ملکی مینباش رزگاه، مرتضی و فارسی زاده، حسین(1394)، بررسی تاثیر تصویر مقصد و رضایت از مقصد بر نیت های بازدید گردشگران، مجله برنامه ریزی و توسعه گردشگری، سال چهارم، شماره 12، صص 33-11.
4. یاسوری، مجید، شاکری نیا، ایرج و ششفیعی ماسوله، سیده سمیرا(1394)، ارتباط رضایتمندی، دلبستگی و مقاصد رفتاری گردشگران (مورد مطالعه: گردشگران بندر انزلی). ، مجله برنامه ریزی و توسعه گردشگری، سال چهارم، شماره 13، صص 206-229

1-       Backman,K,F.,Backman,SH.J, & Malinovsky,J.(2000). An Assessment of Service Quality in a Nature-Based Tourism Setting. Journal of Quality Assurance in Hospitality & Tourism, 1:2, 9-29, DOI: 10.1300/J162v01n02_02

2-       Bigne, J. E.;& Andreu, L. (2004). Emotions in Segmentation: An Empirical Study. Annals of Tourism Research, 31, 682–696

3-       Bori, M.; Niskanen, A.(2002). Nature _Based Tourism in Forests as a Tool for Rural Development Analysis of Three Study Areas in North Karelia (Finland),Scotland and the Catalanpyrenees

4-       Breiby,m.a. & Slåtten,t. (2015) The Effects of Aesthetic Experiential Qualities on Tourists` Positive Emotions and Loyalty: A Case of a Nature-Based Context in Norway, Journal of Quality Assurance in Hospitality & Tourism, 16:4, 323-346, DOI:

5-       Bronner, F.; & De Hoog, R. (2010). Vacationers and eWOM: Who posts, and Why, Where,and What?. Journal of Travel Research 10.1080/1528008X.2015.1016591

6-       Brun,I.; Rajaobelina, L.;Ricard,L.; & Berthiaume, B. (2017): Impact of Customer Experience on Loyalty: a Multichannel Examination, The Service Industries Journal, DOI: 10.1080/02642069.2017.1322959

7-       Carter,M., (2009). Response to Tavin’s “The Magical Quality of Aesthetics”, Studies in Art Education, 50:4, 400-404, DOI: 10.1080/00393541.2009.11518784

8-      Chen, H.;Rahman, I.(2017). Cultural Tourism: An Analysis of Engagement, Cultural Contact, Memorable Tourism Experience and Destination Loyalty, Tourism Management Perspectives, doi: 10.1016/j.tmp.2017.10.006

9-       Chi, C. G. Q.; & Qu, H. (2008). Examining the Structural Relationships of Destination Image, Tourist Satisfaction and Destination Loyalty: An Integrated Approach. Tourism Management, 29, 624–636. doi:10.1016/j.tourman.2007.06.007

10-   Chin,CH., & Lo,M. (2017). Rural tourism quality of services: fundamental contributive factors from tourists’ perceptions, Asia Pacific Journal of Tourism Research, DOI: 10.1080/10941665.2016.1276465

11-   Chon, K.S. (1990). The Role of Destination Image In Tourism: A Review And Discussion. Tourist Review, 45 (2): 2-9.

12-   Costa,A.(2015). PhD in Economic And Management Sciences Thematic Area: Management

13-   Dewey, J. (1934). Art as experience. New York: Minton, Balch & Co

ecotourism research in India. Journal of Ecotourism, DOI: 10.1080/14724049.2018.1474885

14-   Han,H.,Kiatkawsin,K., Jung,H.,& Kim,W. (2017). The role of wellness spa tourism performance in building destination loyalty: the case of Thailand. Journal of Travel & Tourism Marketing, DOI: 10.1080/10548408.2017.1376031

15-   Holbrook, M.B.;& Hirschman, E.C. (1982). The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun. Journal of Consumer Research, 9, 132–140

16-   Huang, H.(2015). An Examination of Visitor Motivation, Perceived Experience, and Loyalty at a Living History Museum: the Case of Conner Prairie, Purdue University

17-   Hussein,A.,Hapsari,R., & Yulianti,I. (2018). Experience quality and hotel boutique customer loyalty: Mediating role of hotel image and perceived value. Journal of Quality Assurance in Hospitality & Tourism, DOI: 10.1080/1528008X.2018.1429981

18-   Jacoby, J., & Kyner, D. B. (1973). Brand loyalty vs repeat purchasing behavior. Journal of Marketing Research, 10, 1– 19. doi:10.2307/3149402

19-   Kastenholz,E., Carneiro,M., & Eusébio,C. (2015). Diverse socializing patterns in rural tourist experiences – a segmentation analysis, Current Issues in Tourism, DOI: 10.1080/13683500.2015.1087477

20-   Kayat,K., & Hai,M,A. (2014). Perceived service quality and tourists' cognitive image of a destination, Anatolia: An International Journal of Tourism and Hospitality Research, 25:1, 1-12, DOI: 10.1080/13032917.2013.814580

21-   Kim,s.h., Kim,j.h. & Lee,w.j. (2018). Exploring the impact of product service quality on buyer commitment and loyalty in B TO B relationships. Journal of Business-to-Business Marketing, 25:2, 91-117, DOI: 10.1080/1051712X.2018.1454628

22-   Lee ,T.; & Chang,Y. (2012) The Influence of Experiential Marketing and Activity Involvement on the Loyalty Intentions of Wine Tourists in Taiwan, Leisure Studies, 31:1, 103-121, DOI: 10.1080/02614367.2011.568067

23-   Lee,S.; Jin,N.;& Lee,H. (2014). The Moderating Role of Water Park Service Quality, Environment, Image, and Food Quality on Perceived Value and Customer Loyalty: A South Korean Case Study. Journal of Quality Assurance in Hospitality & Tourism, 15:1, 19-43, DOI: 10.1080/1528008X.2014.855102

24-   Mass, c,w.(2013). Examining the Impact of Motivation, Service Quality, and Value on Satisfaction and Loyalty Among Golf Tourists to Rural Areas. University of Southern Mississippi

25-   Mass, c,w.(2013). Examining the Impact of Motivation, Service Quality, and Value on Satisfaction and Loyalty Among Golf Tourists to Rural Areas, University of Southern Mississippi.

26-   Mittal, V., Ross, W. T., Jr., & Baldasare, P. M. (1998). The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions. Journal of Marketing, 62, 33–47. doi:10.2307/1251801

27-    Moon,M. & Han,H. (2018). Tourist experience quality and loyalty to an island destination: the moderating impact of destination image. Journal of Travel & Tourism Marketing, DOI: 10.1080/10548408.2018.149408

28-   Olaniyi,o,e., Akindele,sh,.o. &,. Ogunjemiteb.g (2018): Ecotourism suitability of Okomu and Pendjari National Parks, Anatolia. Anatolia An International Journal of Tourism and Hospitality Research. DOI: 10.1080/13032917.2018.1486329

29-   Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33–34. doi:10.2307/1252099

30-   Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research, 39, 78–84. doi:10.1177/004728750003900110

31-    Otoo,F.; & Amuquandoh,F. (2014). An Investigation into the Experiences of International Volunteer tourists in Ghana, Anatolia: An Internationa Journal of Tourism and Hospitality Research, 25:3, 431-443, DOI: 10.1080/13032917.2014.903377

32-   Pai,Y.,Yeh,T., &Tang,CH. (2016).Classifying restaurant service quality attributes by using Kano model and IPA approach, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2016.1184082

33-   -Parasuraman, A.; Zeithaml, V. A.; & Berry, L. L. (1994). Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research. Journal of Marketing, 58(1), 111-124

34-   Pine, B. J., & Gilmore, J. H. (1999). The experience economy. Work is theatre & every business a stage. Boston, MA: Harvard Business School Press

35-   Puri,m.,Karanth,k.k. & Thapa,b. (2018). Trends and pathways for

Research conducted under the supervision of: Professora Doutora Antónia de Jesus Henriques Correia Professor Doutor José Sancho de Sousa e Silva

36-   Simester, D. I., J. R. Hauser, B. Wernerfelt, & R. T. Rust. 2000. Implementing quality improvement programs designed to enhance customer satisfaction: Quasi-experiments in the United States and Spain. Journal of Marketing Research 37 (1):102–12. doi:10.1509/ jmkr.37.1.102.18721.

37-   TaghiPourian, M. J., & Bakhsh, M. M. (2015). Loyalty: From single-stage loyalty to four-stage loyalty. International Journal of New Technology and Research, 1(6), 48–51.

38-   Te Kuo,N., Cheng,Y., Chang,K., & Chuang,L. (2018). The Asymmetric Effect of Tour Guide Service Quality on Tourist Satisfaction, Journal of Quality Assurance in Hospitality & Tourism, DOI: 10.1080/1528008X.2018.1483283

39-   Tussyadiah, I. P.; & Fesenmaier, D. R. (2007). Interpreting Tourist Experiences from first-Person stories: A Foundation for Mobile Guides. St. Gallen, Switzerland. European Conference on Information Systems

40-   Wagner, J. (2000). A Model of Aesthetic Value in the Servicescape. In T. A. Swartz, & D.

41-   Wagner, J. (2000). A Model of Aesthetic Value in the Servicescape. In T. A. Swartz, & D. Iacobucci (Eds.), Handbook of Services Marketing and Management. Thousand Oaks, CA: Sage

42-   Wijayanti,A., & Damanik,J. (2018). Analysis of the tourist experience of management of a heritage tourism product: case study of the Sultan Palace of Yogyakarta, Indonesia. Journal of Heritage Tourism, DOI: 10.1080/1743873X.2018.1494182

43-   Yang ,y. Fik,t.j. & Altschuler,b. (2018). Explaining regional economic multipliers of tourism: does cross-regional heterogeneity exist?. Asia Pacific Journal of Tourism Research, 23:1, 15-23, DOI: 10.1080/10941665.2017.1394335

44-   Yang,A., Chen,Y. & Huang,Y.(2017). Enhancing customer loyalty in tourism services: the role of customer-company identification and customer participation, Asia Pacific Journal of Tourism Research, DOI: 10.1080/10941665.2017.1319398

45-   Yang,y., Fik,t.j. and Altschuler,b.(2018). Explaining regional economic multipliers of tourism: does cross-regional heterogeneity exist?, Asia Pacific Journal of Tourism Research, 23:1, 15-23

46-  Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45–56. doi:10.1016/j.